Shipping Policy

At Sports Research International, we’re committed to getting your order to you as quickly as possible. Most orders are processed within 1 business day and dispatched from our Pittsburgh, USA warehouse. 

• Orders placed Monday to Friday before Midnight EDT (7pm AEST / 4:00am UCT) will be processed the next business day.

• Orders placed on weekends or public holidays will be processed the following business day.

We'll send you a confirmation email with tracking details once your order is on its way.

Shipping Times

We proudly ship to 100+ countries worldwide and offer a range of competitive shipping options. Delivery times will vary based on your location and the shipping method you choose at checkout.

Please note: delivery times are estimates and may be affected by courier delays, customs processing, or severe weather.

Shipping Rates

Shipping rates are based on the products in your order. Powdered supplements ship by weight and may follow different thresholds. All final shipping costs are calculated at checkout.

 

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Customs & Import Fees

International shipping covers delivery only. Import duties, taxes, and fees are the customer’s responsibility. For Canada, UK, Italy, Germany, Spain, France, and Mexico, these fees are added at checkout for your convenience and faster customs clearance. For all other countries, you may need to pay customs directly before your order is released.

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Order Tracking

When your order ships, you’ll receive a confirmation email with a tracking number and link. Tracking updates may take up to 48 hours to appear, especially for weekend orders. You can also check your order status anytime using this Track Your Order page.

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Order Changes & Cancellations

There’s only a short window to update or cancel your order before it ships. Please Contact Us immediately at sales@sportsresearch.com.au. We’ll do our best to assist, but once a shipping confirmation has been sent, changes are no longer possible.

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Shipping to Hotels or Temporary Addresses

We strongly recommend not shipping to hotels, vacation rentals, or other temporary addresses, as we cannot guarantee delivery timeframes to these locations. Delays, early arrivals, or missed deliveries may result in lost or unclaimed packages.

Refunds are only issued if the package is successfully returned to our warehouse (minus shipping costs). Customers are responsible for coordinating the return to sender process if a package cannot be delivered.

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Product Limits for Australia

In accordance with TGA regulations, you may import a maximum of three (3) bottles of the same supplement — equivalent to a three-month supply. Orders exceeding this limit will be automatically adjusted, and any excess items will be refunded.

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EU Customs Fees 2026

From 1 July 2026, the EU applies a fixed €3 customs duty per item on low-value consignments up to €150 imported from outside the EU. This may apply in addition to VAT, carrier handling/admin fees, and stricter customs data requirements. Customers are responsible for any import duties, taxes, or carrier fees charged on delivery.

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Southeast Asia Import Regulations

Import regulations vary across Southeast Asian countries. Some destinations have restrictions on the quantity of supplements that can be imported for personal use or may require additional customs clearance. To help minimise delays, we may limit the quantity of certain products per order. Any import duties, taxes, or customs fees are the responsibility of the customer.

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Paid Shipping Refunds

Shipping fees are non-refundable, except in cases where the issue is confirmed to be an error on our part. Please note that courier delays, public holidays, or weather disruptions are beyond our control. For more information, refer to our Returns & Refund policy.